Mister Call Recording makes VoIP-based call recording simple and cost-effective.
Its key features are:
There is a library of evaluation forms to complement the Call Recording process. Employees can use it to record essential client information while evaluators to monitor, evaluate and train employees to improve customers’ experience.
Mister Call Recording combined with Mister Speech Analysis can provide real-time analytics.
There are automated functions identifying calls that match qualitative criteria such as calls with silent portions, cross-talk or lasting longer than usual, alerting supervisors for monitoring, intervention and further actions.
MISTER CA supports meetings recording with audio-only, video 720p and video 1080p. Additional supported options are to not record meetings s from specific organizers or participants.
All recorded files are encrypted and the storage can be configured with or without compression. Estimated file size is 70MB for one hour of audio only, 800MB for 1 hour of video 720p, 1.6GB for 1 hour of video 1080p recordings.
Recordings can be decrypted only within MISTER CA application.
High Availability & External Storage areas
MISTER CA CMS Recording supports High Availability and fully-reduandant nodes, N+N. It also supports fully redundant hardware. The fallback between the nodes is done automatically.
Additionally, there is internal procedure to delete or archieve old recordings to external storage areas. The archiving process includes configuration rules such as to include/exclude specific recordings to be archived or purged based on multiple criteria including organizing parties, dates, participants etc.