Mister CA
Recording
Audio Call Recording for Cisco Collaboration Solutions and other PBXs. It uses a scalable architecture to ensure comprehensive redundancy, business continuity, investment protection and an attractive ROI.
Through its web interface, there is a very easy and intuitive way to search and locate any call, find the most relevant ones, analyze and take action, and improve WFO process.
Recording Supervisor Panel
Recording Administrator Panel
Mister Call Recording makes VoIP-based call recording simple and cost-effective.
Its key features are:
There is a library of evaluation forms to complement the Call Recording process. Employees can use it to record essential client information while evaluators to monitor, evaluate and train employees to improve customers’ experience.
Mister Call Recording combined with Mister Speech Analysis can provide real-time analytics.
There are automated functions identifying calls that match qualitative criteria such as calls with silent portions, cross-talk or lasting longer than usual, alerting supervisors for monitoring, intervention and further actions.
Mister CA
CMS Recording
is a complete product for capturing, managing and distributing meetings audio and video recordings and their medata, best suitable for Cisco on-Premise Meeting Server and Cisco Webex Cloud Meeting Solutions.
It uses Mister CA Platform to offer a powerful application with multimedia recording functionalities. It uses a scalable architecture to ensure comprehensive redundancy and scalability, business continuity, investment protection and an attractive ROI.
MISTER CA Portal
MISTER CA Portal interface offers a secured, very easy and intuitive way to search and locate meetings to distribute, analyze, take action, and improve the whole meeting experience.
Capture Presentations including video and audio from Cisco Meeting Server (on-Premise) and Cisco Webex cloud meeting solutions
Mister CA CMS Recording offers centralized repository to manage all presentations and videos for the organization. Easily scalable and supports content search, download and distribution using many intuitive filters such as organizer’s name, participants, date, duration etc.
Mister CA CMS Recording includes many means for distributing content, such as search and download through its Portal, informative emails with a link to download content, MISTER CA CMS Portal API, and CMS Web Interface
System Specifications
MISTER CA supports meetings recording with audio-only, video 720p and video 1080p. Additional supported options are to not record meetings s from specific organizers or participants.
All recorded files are encrypted and the storage can be configured with or without compression. Estimated file size is 70MB for one hour of audio only, 800MB for 1 hour of video 720p, 1.6GB for 1 hour of video 1080p recordings.
Recordings can be decrypted only within MISTER CA application.
High Availability & External Storage areas
MISTER CA CMS Recording supports High Availability and fully-reduandant nodes, N+N. It also supports fully redundant hardware. The fallback between the nodes is done automatically.
Additionally, there is internal procedure to delete or archieve old recordings to external storage areas. The archiving process includes configuration rules such as to include/exclude specific recordings to be archived or purged based on multiple criteria including organizing parties, dates, participants etc.
CONTACT
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