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Mister CA Metrics

Mister CA
Metrics

The MISTER Call Analytics (CA) is an innovative, best-in-class Call Analytics and billing system for organizations that use CISCO IP Telephony.
It is compatible with Cisco Call Manager and Cisco Call Manager Express for all versions.

Mister CA is scalable from 10 phones to thousands of phones, we already have many client’s references with 1.000 to 10.000 phones.
It has a flexible and affordable pricing model with a very small add-on investment in comparison to the hardware infrastructure.

Mister CA is not just a simple Call Analytics application, but it optimizes the administration of organization’s telephony system, taking control of daily ICT tasks. It also reduces the telecom costs identifying best call routing options.
Mister Call Analytics System is scalable from small to very complex, multi national-multi currency-multi carrier installations.

Metrics Supervisor Panel

Supervisor Dashboard that manages User access rights.

Metrics MIS Panel

User MIS Dashboard for saving and scheduling historical reports.

Metrics Wallboard

Presentation of real-time KPIs of cc operations. Compatible with Cisco CUCM.
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Active Directory Integration

Single password login

Automated process for updating info in CM from AD sources

AD/CM Integration uses JTAPI and AXL

How Mister
CA Differs

Instant comparison of

actual and third party telecom providers’ cost per call using a four-parallel cost calculation procedure.

Smart integration with

Call Manager and Active Directory providing seamless updates of info, functionality especially useful for organizations with frequent users mobility

Smart missed called alert

service that identifies and reports only the actual missed calls within a group.

Simple taskbar application

that shows if internal phones are off hook/on hook.

Support of Quota per user

Email / xml alerts when approaching quota thresholds

Automated change of user/phone profile on quota threshold conditions

Support of user authorization codes

CONTACT

Request a Call!

We offer purpose-built contact center solutions.
Every organization has unique needs, one size does not fit all. Work with us!